Return Policy

At Attitude Living, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure your experience is hassle-free.

Eligibility for Returns

You may return items within 30 days from the date of delivery, provided the following conditions are met:

• The item is in its original, unused condition with all tags and packaging intact.
• The item has not been opened, used, or tampered with. (For hygiene reasons, makeup products must be unopened and unused in order to be eligible for a return.)
• You have a valid proof of purchase (order confirmation email or receipt).

How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team at info@attitudeliving.store with your order number and details of the item you wish to return. We will provide you with a return authorization and instructions on how to proceed.
2. Prepare Your Return: Ensure that the product is securely packed in its original packaging to prevent any damage during transit. Include the proof of purchase and any accessories that came with the product.
3. Return Shipping: The return shipping cost is the responsibility of the customer, unless the return is due to a mistake on our part (e.g., damaged or incorrect item received).
4. Return Confirmation: Once we receive your return and inspect the product, we will notify you via email. If your return is approved, we will process your refund or exchange.

Refunds

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Once your return is approved, please allow up to 7-10 business days for the refund to be processed.
• Partial Refunds: If an item is returned in a condition that is not eligible for a full refund (e.g., opened, damaged, or missing components), a partial refund may be issued based on the condition of the item.

Exchanges

If you would prefer to exchange an item for a different product or shade, please let us know during the return process. We will assist you in finding the best alternative. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a return label and cover the return shipping cost. Once we receive the damaged item, we will send you a replacement or issue a full refund, depending on your preference.

Non-Returnable Items

For health and hygiene reasons, certain items are non-returnable. These include:

• Opened or used makeup products.
• Items purchased during clearance sales or promotional events (unless otherwise specified).

Contact Information

For any questions or to initiate a return, please contact us at:

• Email: info@attitudeliving.store
• Phone: +1 (713) 549-8411

We strive to provide the best customer service and ensure that your shopping experience with Attitude Living is positive. If you have any concerns or issues with your order, don’t hesitate to reach out, and we’ll be happy to assist you!